Please read this before placing a personalized or made-to-order purchase.
Personalized & made-to-order products
Personalized and made-to-order products are non-returnable and non-exchangeable.
Broken or damaged glass products
Replacement is available only for eligible glass products that arrive broken or damaged in transit.
To qualify for a replacement, you must:
- record a clear, continuous unboxing video from the moment the sealed parcel is opened;
- show the broken or damaged glass product clearly in the video; and
- contact The Mamay Door on WhatsApp within 2 hours of receiving the parcel.
Claims without a proper unboxing video, or claims made after the 2-hour reporting window, cannot be accepted for replacement.
Wrong item or another order issue
If you believe you received an incorrect item, contact us on WhatsApp as soon as possible with your order details and clear evidence so the issue can be reviewed.
Changes or cancellations
If you need to request a change or cancellation, contact us immediately. Because many products are made specifically for each order, a change or cancellation may not be possible once production or personalization has started.