Welcome to The Mamay Door, By placing an order with us, you agree to the following terms and conditions.
1. Order Confirmation & Availability:
All orders are subject to availability and will be confirmed by us. We strive to fulfill every order, but in rare cases where an item is unavailable, we will notify you promptly.
2. Payment:
Full payment is required at the time of order placement.
We exclusively accept online payments for your convenience and security.
3. Product Representation:
We make every effort to provide accurate product descriptions and high-quality images.
Please note that due to the handmade nature of our products, slight variations in color, texture, and design may occur. These variations are a testament to each piece's unique craftsmanship.
We reserve the right to update product descriptions and images as needed.
4. Delivery:
We aim to dispatch your order within 5 to 7 business days from the date of purchase.
Delivery will be made to the address you provide during checkout.
While we strive for timely delivery, we are not responsible for delays or failures caused by events beyond our control (e.g., natural disasters, carrier delays).
5. No Returns or Refunds:
All our products are custom-made and handcrafted with care. Therefore, we do not offer returns or refunds. We encourage you to review product details carefully before placing your order.
We stand behind the quality of our work, but please understand the handmade nature of our items.
6. Intellectual Property:
All designs, trademarks, copyrights, and other intellectual property rights related to our products are owned by [Your Company Name].
The resale of our products is strictly prohibited.
7. Handmade Product Characteristics:
We celebrate the unique qualities of handmade items. As such, minor variations in color, texture, and design are inherent to the process.
These variations are not considered defects but rather distinctive features that enhance the charm of each product.
8. Care Instructions:
Each product includes a care instruction card to help you maintain its quality and longevity.
Please follow these instructions carefully to ensure the best possible experience with your purchase.
9. Acceptance of Terms:
By placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
We appreciate your understanding and support of our handcrafted products!
